On the Rock Refuge Center

On the Rock Refuge offers people who are homeless or in transition a warm bed, a free breakfast and a safe environment at approximately 29 volunteer locations in Cranbrook.

Overnight shelter is available seven days a week: doors open at 8:30 pm, lights out at 10 pm, breakfast at 9 am, doors close at 10 am. Rides available 8:30 pm – 10 pm.

One Ladle at a Time

One Ladle at a Time offers three meals a day, seven days a week, to those in need of free hot meals. We provided 17,000 servings of food in 2017; 25,000 servings in 2018; and 36,000 servings of food in 2019.

Mealtimes at our facility:


Breakfast: 9:30 am – 10:30 am (call 778-517-5800 before 4 pm for next day)
Lunch: 12 pm – 1 pm (call between 10 am – 11 am)


Supper: 6 pm – 7 pm (call between 12 pm – 4 pm)


Supper: 7 pm – 8 pm


Brunch: 11 am – 12 pm (call Saturday between 3 pm – 7 pm)
Supper-Society Dinner: 7 pm – 8 pm (call between 11 am – 3:30 pm)

Meals on Heels

Meals on Heels is for people who are unable to leave their home. We offer free food and delivery service for breakfast, lunch and supper. Also, for those who can leave their homes but would still like to have meals provided, we will deliver food for a token donation of $33/month. As of 2019, Meals on Heels has delivered 12,000 servings of food.

Loaves and Ladles

If you would like some hearty homemade soup, please call 778-517-5800 and we will deliver a bucket of soup and a loaf of bread to your home. One four-litre bucket of soup will last you a whole week of lunches or dinners. When you run out, please call our office to receive another bucket and loaf of bread. We deliver to Cranbrook and Kimberley.

Shuttle Program

We provide transportation to and from our events. Every Saturday we put on a themed event at our facility, and we will pick up anyone who wishes to attend and deliver them back to their accommodation afterwards. the same service is available for other daily events as well. We provided 50,000 rides in 2019 alone.

Street Level

Homeless community planning

The program is set up into  different categories to meet the needs of the people in different levels of poverty and homelessness

1: Absolute Poverty
It is the extreme kind of poverty involving the chronic lack of basic food, clean water, health and housing. People in absolute poverty tend to struggle to live.

2:Relative Poverty
This kind is usually in relation to other members and families in the society. For example, a family can be considered poor if it cannot afford vacations, or cannot buy presents for children at Christmas, or cannot send its young to university. Even though they have access to government support for food, water, medicine and free housing, they are considered poor because the rest of the community have access to superior services and amenities.

3:Situational Poverty
People or families can be poor because of some adversities like earthquakes, floods or a serious illness. Sometimes, people can help themselves out of this situation quickly if they are given a bit of assistance, as the cause of their situations was just one unfortunate event.

4:Generational or Chronic Poverty
This is a more complicated type and we will see a detailed example here. This is when poverty is handed over to individuals and families from generations before them. In this type, there is usually no escape from it, as people are trapped in its causes and have no access to tools that will help them get out of it.

5: Marginal Homelessness (Stage 1)
Stage 1 homeless individuals live below or slightly above the poverty line. Their connection to a home is tenuous and may be episodic. Although often neither recognized nor counted as homeless, people in stage 1 frequently use many of the services offered by providers in the homeless community, such as clothing drops and soup kitchens. For many of these people, one setback can destroy their tenuous network of supports.

6: Recent Homelessness (Stage 2)
Stage 2 homeless individuals have become homeless recently, usually within nine months or less. These individuals still identify themselves with the mainstream of their communities rather than with other homeless individuals. One of the major characteristics of this group is their hope that they will somehow regain a lost home, job, and social standing and avoid living on the streets.  During this stage of homelessness, the individual’s interactions with family and friends become more negative. Living arrangements with friends and relatives often become jeopardized by the  overcrowded conditions and lack of resources that result from doubling up. Frequently seen problems among this group are depression, substance abuse, low self-esteem, and shame. Generally, this group of homeless people access health care on an episodic or emergency basis.

7:Chronic Homelessness (Stage 3)
Stage 3 homeless individuals have been homeless for longer periods of time (usually more than a year and sometimes for many years), accept their life experiences on the streets as normative, are more easily and clearly identifiable as homeless, and are extremely suspicious of members of mainstream society. People may drift back and forth between stages 2 and 3 as they struggle to keep the streets from becoming their permanent home